February 25, 2019

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Best Practices Plan: Dissemination of a Great Idea

Good information spreads shortly

News of the invention of the wheel should have traveled in each route as shortly as horse or camel may run. Those who discovered of its benefits over the litter and the sledge adopted it immediately. And no sooner was it adopted than it started to be tailored: made lighter, stronger, sooner. Wheels had been quickly connected to axles, then to axles with pivots.

The concept catches on

Then transportation misplaced its monopoly on the brand new know-how, and wheels helped to make pottery, carry buckets out of wells, steer ships, grind grain, hold time. Even now, the method of adopting and adapting the wheel continues as new makes use of are modified, improved, and utilized in ingenious methods. The remark is definitely true: “Without the wheel, today’s civilization would be impossible.” [1]

No wheel, little progress

Meanwhile for lots of and maybe hundreds of years, in islands of the South Pacific, the Americas, and different remoted locations, cultures existed with none data of the wheel. Their know-how lagged behind as a result of they nonetheless confronted that first, excessive hurdle. Human beings have at all times been higher modifiers than inventors. Why reinvent the wheel when somebody has already achieved the arduous work?

Best practices wanted

Like civilization, your organization is on a journey; yours is one of steady high quality enchancment. It is “a journey with a particular a starting however no finish, and each one of your staff is a co-traveler. The extent of your progress relies on how effectively you reside your core values values: like firm household, dedication to high quality, buyer focus, embracing know-how, integrity and respect, and teamwork. These values overlap, merge, and mix into each other relating to the sharing, evaluating, and implementing of greatest practices.

Definition is necessary

What are greatest practices? Unless we’ve a clear concept of what they seem like, we cannot acknowledge them after we see them. According to the American Productivity and Quality Centre, greatest practices are “these practices which have been proven to provide superior outcomes; chosen by a systematic course of; and judged as exemplary, good, or efficiently demonstrated.” [2]

Of course, this definition nonetheless leaves fairly a bit of room for variations of opinion about what’s “greatest” and what is not. According to C. Ashton in Managing Best Practices, “greatest” is always contextual, or situation-specific.” [3] A extra subtle, multilevel method to defining greatest practices comes from Chevron: [4]

  • Good concept – unproven however is smart intuitively; may have a constructive impression on enterprise efficiency; value investigating additional.
  • Good observe – method, methodology, process, or course of already carried out that has improved enterprise outcomes for a corporation in a measurable means.
  • “Proven” greatest observe – a good observe decided to be the perfect method, based mostly on evaluation of course of efficiency knowledge.

For greater than the previous decade, companies throughout the nation and world wide have been creating, figuring out, implementing, and adapting greatest practices as one means of reaching the excellence of effectivity and superior customer support that might set them aside from their opponents. No doubt your organization is engaged in the identical quest.

Process of greatest practices switch

A current examine recognized six steps concerned within the switch of greatest practices:” [5]

  1. Searching
    This step entails discovering best-in-class options from a selection of sources, each inner and exterior to your organization. Your firm’s SOPs represent a large useful resource (hopefully out there in your intranet) out there to and from staff in all of your websites and areas. Success tales contained in newsletters and award displays are one other inner supply. Good sources for exterior searches can contain newsletters and journals, enterprise contacts, commerce exhibits and workshops, new hires, “boomerang” staff.” [6] and outsourcing contacts.” [7] If you begin on the lookout for greatest practices, your search will definitely repay.” [8]
  2. Evaluating
    This is a important however important step, although it’s closely depending on the precise scenario and folks concerned. On the one hand is the tendency to imagine “the way we’ve always done it is the best.” On the opposite hand is the equally questionable assumption, “it must be better because it’s new.” [9]
  3. Validating
    Measurements assist to remove this type of subjectivity. Does the division already engaged within the observe have larger productiveness, much less downtime, extra speedy buyer response, or fewer reworks than the identical division at one other web site that has not adopted it? The proof needs to be compelling that the payback of the change can be a lot higher than its prices. And as soon as a observe is validated as “best” it must be publicized. This will encourage others not solely to undertake it, however to come back ahead with greatest practices of their very own.
  4. Implementing
    The observe needs to be documented (often in an SOP), and often somebody already engaged within the observe needs to be concerned in coaching others. During the implementation step, crew members needs to be seeking to adapt the observe to native wants and ranging circumstances, in addition to analyzing alternatives for enhancements.

    A be aware of warning: Although “Imitation is the sincerest form of flattery,” copying another person’s success doesn’t at all times work. As David Bracken, director of Mercer Delta Consulting, put it, “I have always been skeptical about taking tools designed in one setting and using them in another organization … more often than not attempts at ‘copying’ are doomed to failure.” [10]

    Not solely would possibly the copied observe undergo from “copy-of-a-copy” degradation, however the folks on whom the observe is imposed would possibly very effectively lack the motivation of the group that developed and carried out the observe within the first place.

  5. Reviewing
    Once a greatest observe has been plugged in, it needs to be reviewed infrequently. All processes–even the perfect ones–grow stale over time, and what’s “best” now could not stay “best” for lengthy. As one examine famous, “‘best’ is a moving target in today’s world.” [11]
  6. Routinizing
    Making a greatest observe into a normal observe is what the switch course of is all about. Successful adoption signifies that a greatest observe has turn into included into the tradition of what it means to do enterprise along with your firm. What was as soon as above the ceiling now turns into the ground upon which we stand to succeed in even larger.

Beyond greatest practices

Identifying, evaluating, adopting or adapting, implementing, reviewing, and routinizing greatest practices can result in marked enhancements in the way in which you do enterprise. This technique can assist you to be extra environment friendly, enhance your profitability, remove errors, and most significantly, elevate the extent of your service to the exterior buyer even larger.

There is a proviso, nonetheless. Peter Skarzynski and Peter Williamson of Strategos warn that every one of this adopting of greatest practices can result in what they name “strategic convergence,” a phenomenon wherein every competitor inside an trade strikes its practices and procedures nearer and nearer to these of its rivals. Their survey of greater than 500 CEOs signifies that such convergence is definitely going down in lots of industries. Its eventual consequence can be the elimination of nearly the whole lot that distinguishes one competitor from one other. [12]

Their resolution? Innovation! The firm that devotes itself to innovation will at all times have the ability to differentiate itself from its competitors. They supply ten guidelines on how you can innovate efficiently of their article, “Innovation as Revolution.” [13]

Another necessary caveat is that sharing greatest practices is just not the one software you must obtain excellence. Of even higher significance are your folks. You should proceed to rent folks with nice attitudes after which present them with the coaching they must be specialists at their job. Then you’ll want to re-recruit them in order that they’ll stick with the corporate. This re-recruiting course of entails making your organization the “employer of choice” by having nice managers, a nice working surroundings, and nice advantages. [14] The greatest people–your employees–will drive your greatest practices, rushing you forward in your Quality Journey. Your firm’s seek for greatest practices Your firm needs to be pro-active in its seek for greatest practices. The details of this system ought to embrace:

  • Internal search – Researching greatest practices ought to begin with what’s already being achieved internally, concentrating on enhancing perceived weaknesses.
  • Sharing of data – News about greatest practices needs to be disseminated all through your organization by division managers’ conferences and senior managers’ conferences, the publishing of SOPs in your intranet, worker e-newsletter and e-mail bulletins, worker conferences, and as many different strategies as you may devise.
  • Corporate and administration assist – The seize and switch of greatest practices needs to be supported by your board of administrators and senior managers by selling the event of SOPs all through the corporate, encouraging alignments, and proactively supporting all high quality initiatives. Corporate assist should even be sturdy to make enhancements by means of figuring out and implementing greatest practices.

An ongoing quest

Your seek for greatest practices should be continuous, as you attempt to strengthen what’s weak, make what is nice even higher, and plug in what’s greatest. You also needs to search methods to adapt practices thought to be “best-in-class” to new conditions and circumstances. The general route of your enchancment journey is away from isolation towards interconnectedness, away from the static towards the dynamic, and away from top-down administration towards the empowerment of all staff. You ought to make measurable progress in all three of these features; enlisting the cooperation of all staff will be sure that such progress accelerates.

Copyright ©2005 Steve Singleton, All rights reserved.


  1. World Book, s.v. “Wheel.”
  2. Yasar F. Jarrar and Mohamed Zairi, “Best practice transfer for future competitiveness: a study of best practices,” Total Quality Management 11, 4-6 (July 2000):S734ff.
  3. Ashton, Managing Best Practices (London: Business Intelligence, 1998), cited in Jarrar and Zairi.
  4. As cited in Jarrar and Zairi.
  5. “Identifying and transferring internal best practices,” printed by American Productivity and Quality Centre in 1997. This white paper is summarized in Jarrar and Zairi.
  6. A “boomerang” worker is one who leaves to work for one more firm after which returns. The returning worker could show to be a priceless useful resource for greatest practices from their earlier firm, since they had been in a position to examine the practices they discovered on the different firm from the angle of these they knew at your compoany. Karen Lee, “Tales of ‘boomerang’ employees on the rise,” Employee Benefit News 14, 6 (May 2000): 63; Tiffany Kjos, “Boomerang employees on the rise in tight market,” Inside Tucson Business 9, 52 (March 20, 2000):14.
  7. For outsourcing as a supply of greatest practices, see Peter Bendor-Samuel, “Leverage Best Practices,” Executive Excellence 18, 2 (February 2000):17. For a case examine of a wonderful exterior seek for greatest practices, see Michelle M. Rodier, “A quest for best practices,” IIE Solutions 32, 2 (February 2000):36.
  8. Some organizations formalize this search course of by demanding managers present a well timed choice for every proffered greatest observe: to analyze it; to undertake or adapt it and say when; or to reject it and clarify why. They then observe which departments are most lively in adopting greatest practices and that are resisting change. Thomas A. Stewart, “Knowledge worth $1.25 billion,” Fortune 142, 13 (November 27, 2000):302.
  9. According to Ed Yager, a marketing consultant and coach on greatest practices implementation, we must always consider the validity of so-called greatest practices in keeping with three classes: 1) The recognized knowns – what we’re conscious that we all know or assume we all know; 2) the recognized unknowns – our consciousness of what we do not know however want we did; and three) the unknown unknowns – what we’re unaware of, however may actually use if we knew it. “Adopting best practices,” Enterprise/Salt Lake City 30, 28 (January 15, 2001):11. Those most proof against greatest practices are inclined to absolutize class 1, pondering their data is broad and deep; decrease class 2, assuming what they do not know is insignificant or irrelevant; and deny even the likelihood of the existence of class 3.
  10. David Bracken, “Linkage Inc.’s Best Practices in Leadership Development Handbook [Book Review],” Personnel Psychology 53, 4 (Winter 2000):1026.
  11. Jarrar and Zairi.
  12. As cited by Daniel Jennings, “Benchmarking best practices may not be the best practice for your company,” EBN 1254 (March 19, 2001):47.
  13. Their ten guidelines are: 1) Seek innovation on the degree of the enterprise mannequin; 2) Listen to new voices; 3) Work from the long run again; 4) Diverge, then converge; 5) Use a number of lenses to generate new studying and alternatives; 6) Create a portfolio of choices on the long run; 7) Evaluate new alternatives utilizing totally different standards; 8) Embed innovation by means of observe; 9) Instill a ardour for creating the long run; and 10) Break the foundations. Peter Skarzynski and Dr. Peter Williamson, “Innovation as Revolution,” Economic Bulletin (April 2000).
  14. Kevin Freiberg and Jackie Freiberg, “Best Practices,” Business Credit 102, 3 (March 2000):52.

Source by Steve Singleton

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